A small business thrives when they not only provide more-than-expected customer service but when those customers leave positive reviews on the internet. Most people search the internet for confirmation that the small business they are looking to do business with has a great reputation online. When you leave a review online for us, you help support our small business and make it easier for others to call us for their heating and air conditioning needs! Thank you in advance for taking the time to go to one of these review sites to leave your feedback! You can also fill out the feedback form below and your review will be posted here on this page.
Thank you in advance for taking the time to go to one of these review sites to leave your feedback! You can also fill out the feedback form below and your review will be posted here on this page.
I have recently had the pleasure to work with your company to have a new furnace/air conditioner installed in my home. I wanted to tell you what a pleasure it was to meet each one of Bill’s employees who came to my home. From the initial visit to the installation, every person was friendly, informative, helpful, courteous and professional. Curtis was very helpful in determining my needs. He is definitely an asset to your company, and Mike went out of his way to find the best solution for a heating problem. There was another man with Mike, I did not get his card.
The reason I am writing this letter is that I have attempted many times to go on the review buzz website however I cannot pull up your company by name. The main reason I’m writing this compliment concerns the two men who installed the furnace. You have a very valuable employee in Ryan. It is obvious that he does his job very well, is professional, and goes out of his way to explain in a manner that is easily understood. He is polite and respectful. I truly believe he gives 100% to his job and it shows. He is a fantastic representative for your company.
I would be remiss if I didn’t mention Brandon. Brandon was assisting Ryann during installation. Brandon is well on his way. He is a pleasure to be around and is interested, willing to learn, and a definite asset.
May the year 2019 bring you and your employees health and happiness.
Marcia S., Lincoln NE
Wonderful experience w/ Bill’s Heating & A/C all the way around! Mike, Ryan, Brandon, & Alex were all fantastic! They were prompt, efficient (just like the new unit they installed 🙂 friendly, knowledgeable, conscientious, and flexible. We were in a bind w/ a 27 year old furnace going bad and they saved the day! I gave nothing but praise for this amazing crew! Thank you for giving us every reason in the world to trust your team and refer friends and family whenever possible. Needing a new furnace & A/C wasn’t preferred, but you guys sure made it a very pleasant experience!
On a recent Saturday, our 13year old heat pump ran but was not cold (no A/C). We had a house full of guests for our daughter’s wedding that night. Spoke to the owner, Todd, and he sent a repair tech right away. The tech found a faulty capacitor and made the quick repair. Bill’s Heating/AC has always been customer friendly, easy to work with and responsive. We really appreciated the quick response.
I would recommend Bills! I called them when my A/C wasn’t working and, even though they were very busy, they sent Troy out the next day! He had to come back again the day after, to do additional work. They were so nice and easy to work with, from Todd (the president) to Shelly (answering phones and scheduling) to Troy (who came to my home and fixed my problem). Great job, guys!
Peggy C. Lincoln, NE
Todd, You and your techs should be the ones being thanked. This system was installed 13 years ago; never a problem till Saturday, then your company had it fixed pronto. You and your staff have always been easy to work with and responsive. My wife and I truly appreciate the excellent customer service. Please convey our thanks to Troy for his quick response and fix. Thanks.
Ray and Ann K., Lincoln, NE
This hand-written note that came in the mail…
Bill’s Heating Staff,
Thanks for your courtesy when I phoned you for service. This time I had a couple of concerns, so you scheduled me promptly.
Dave has been here many times as far aback as 2009-10. He listened to my concerns and was very thorough in cleaning, replacing and testing the system too. Many thanks to you all.
Sue C., Lincoln, NE
Just want to say Thank You for your very professional and respectful crew that installed our furnace, air conditioner and duct work. I/We will refer friends and family to your business. And now we are friends. Thank you very much!
Steve and Sandy L., Lincoln, NE
Thanks for a great service check up! Troy is an excellent rep for your company. Neat in appearance, great communicative skills, very informative and humble.
Larry and Ginny M., Lincoln, NE
We had our air conditioning go out last Friday night. Left a message with Bill’s and by 830 Saturday morning I was contacted and told that JR was on his way to my house. I was so relieved as I had people from out of town staying and it was quite warm this past weekend. JR contacted me to let me know what was wrong and had everything taken care of. Bill’s has great service and stands behind their products. We purchased our unit from Bills and they have always taken great care of us and had awesome customer service. It is nice to know there are still people out there that you can count on when things go wrong! Thank you so much for standing behind your products and having staff that truly care about their clients!! I will send more people your way!:-) Your service and promptness was very much appreciated by my family and guests!
Kelly N., Denton, NE
Keep the fine technicians and employees working at Bill’s! Continue emphasizing the teaching and education that all of them do so well for their customers. Terrific service! By the way, our new American Standard furnace and heat pump were serviced on this visit by David.
Bonnie Y, Lincoln, NE
I was very happy with the service that Troy provided, and that we were able to squeeze it in between his appointments. Troy quickly identified that it was the capacitor, had a replacement in the van, and checked everything else out for me for peace of mind. We’ve been cool and happy all weekend. Thanks!
Tim B., Lincoln, NE